The Licenses page supports the following actions for individual issues and bulk selections.
Change resolution status
Update the resolution status to track remediation progress.
Select one or more issues in the Licenses table.
Right-click to open the context menu.
Select the target resolution status:
New — The issue has not been triaged.
In Progress — Legal review or package replacement is underway.
Resolved — The non-compliant package has been replaced, the license has been approved by the legal team, or the issue has been accepted with documented justification.
Enter a Resolution Comment (optional) to document the action taken.
Assign an issue
Assign a license miscompliance issue to a specific user for triage and legal escalation.
Select the issue row in the Licenses table.
Open the issue side panel.
Select the Assignee field.
Search for and select the target user.
Escalate to the legal team
License miscompliance issues require legal team consultation as the primary remediation path. The legal team evaluates license compatibility with the project distribution model and organizational open-source policies.
Select the issue row to open the side panel.
Review the License, License Category, and Impact details.
Document the license context in the Resolution Comment field.
Assign the issue to the designated legal liaison or AppSec Manager responsible for license compliance.
Important
Automated fix pull requests are not available for license miscompliance issues. Remediation requires human judgment to evaluate license compatibility, negotiate licensing terms, identify alternative packages, or accept the license with documented justification.
Escalate to a Case
For license miscompliance issues that require cross-team coordination or extended remediation timelines, escalate the issue to a Case. The Case captures the issue context, assigned owner, and SLA tracking in the centralized Cases workflow.
Select the issue row in the Licenses table.
Right-click to open the context menu.
Select the option to create or link to a Case.
Understand SLA compliance
Each license miscompliance issue is tracked against an SLA target based on the issue severity. The SLA status is displayed in the issue side panel under General Details. The SLA calculation uses the issue creation timestamp and the configured severity-to-target-days mapping. Resolved issues stop the SLA clock at the resolution timestamp.
SLA Status | Description |
|---|---|
On Track | The issue is within the severity-based remediation window |
Approaching | The issue is nearing the SLA deadline. Prioritize remediation |
Overdue | The issue has exceeded the SLA deadline. Escalate or reassign |