Automate response to issues, using playbooks and Quick Actions, triggered automatically by automation rules or manually from an issue.
Automation enables you to improve efficiency and response times by performing actions on one or more issues, either automatically in response to predetermined conditions or manually triggered during your investigation workflow. In Cortex Cloud, you can use playbooks, agents, scripts, commands, and Quick Actions to streamline operations, accelerate triage, and boost productivity.
The Automation Insights dashboard provides a high level overview of your automations.
Playbooks
Playbooks enable you to organize and document security monitoring, orchestration, and response activities. Playbooks are self-contained, fully documented prescriptive procedures that query, analyze, and take action based on the gathered results.
Playbooks are built from regular tasks and sub-playbooks. Playbook tasks can run out-of-the-box or custom scripts and integrations to communicate with third-party systems. You can use out-of-the-box playbooks as is, or customize them according to your requirements. You can also reuse individual playbook tasks as building blocks for new playbooks, saving time and streamlining knowledge retention.
Playbooks can run automatically on issues based on automation rules or manually on one or more issues.
Note
You can build end-to-end automation workflows from within the playbook editor, including creating automation rules, configuring integration instances, and creating and editing tasks. For more information, see Playbooks.
Scripts and commands
Cortex Cloud includes built-in commands, as well as commands and scripts from the core content packs. In addition, when you adopt playbooks, any necessary scripts and integrations for the playbook are automatically downloaded. You can also write your own scripts or edit existing scripts.
Scripts and commands can be used in playbook tasks or run manually from the War Room.
Quick Actions
Quick actions are single commands that enable you to respond rapidly without requiring complex playbooks.
Quick Actions can be run automatically on issues based on automation rules, or run manually on one or more issues.
Automation rules
Automation rules enable you to run playbooks, Quick Actions, or agents automatically on issues, based on preset criteria. Automation rules follow a WHEN / IF / THEN structure. For example, WHEN an issue is created, IF the severity is critical, THEN set the case assignee to a specific analyst. For more information, see Create an automation rule.
Manually trigger automation
Playbooks and Quick Actions can also be run on demand. For more information, see Run an automation on an issue.