You can label specific issue attributes as featured fields.
To help you to track issues involving specific hosts, users, and IP addresses, you can label specific issue attributes as featured fields. Issues that contain a matching featured field value are identified with a flag in the Name field of the Issues table. After setting up featured fields, you can use them filter the Issues table and to create case scoring rules.
Note
Featured Active Directory values are displayed in the User and Host fields accordingly.
Go to → → and select a type of featured field.
Click Add featured <field-type> and select one of the following options:
Create New
To create a new featured field from scratch, enter one or more field-type values and click Add.
Upload from File
To upload field values from a CSV file, upload your file and click Import. Click Download example file to ensure you are using the correct format.
Find issues containing featured fields.
In the Issues table, use the Contains Featured filters.
(Optional) Create a case scoring rule using the Contains Featured fields to further highlight and prioritize issues containing the Host, User, and IP address attributes. For more information, see ???.