Monitor agent operational status - You can view the operational status of any Cortex XDR agent that you manage. - Administrator Guide - Cortex XSIAM - Cortex CLOUD

Cortex Cloud Runtime Security Documentation
Product
Cortex Cloud Application Security > Cortex CLOUD
License
Cloud Runtime Security
Creation date
2024-12-24
Last date published
2026-06-04
Category
Administrator Guide
Abstract

You can view the operational status of any Cortex XDR agent that you manage.

From the Cortex Cloud management console, you have full visibility into the Cortex XDR agent operational status on the endpoint, which indicates whether the agent is providing protection according to its predefined security policies and profiles. By observing the operational status on the endpoint, you can identify when the agent may suffer from a technical issue or misconfiguration that interferes with the agent’s protection capabilities or interaction with Cortex Cloud and other applications. The Cortex XDR agent reports the operational status as follows:

  • Protected: Indicates that the Cortex XDR agent is running as configured and did not report any exceptions to Cortex Cloud.

  • Partially protected: Indicates that the Cortex XDR agent reported one or more exceptions to Cortex Cloud.

  • Unprotected: Indicates that the Cortex XDR agent is not enforcing protection on the endpoint.

  • Local Resource Impact: Indicates that the Cortex XDR agent machine resources currently available for use, are not enough for the agent to operate smoothly.

You can monitor the Cortex XDR agent Operational Status in Inventory → Endpoints → All Endpoints. If the Operational Status field is missing, add it.

The operational status that the agent reports varies according to the exceptions reported by the XDR agent.

Status

Description

Protected

Windows, Mac, and Linux: Indicates that all protection modules are running as configured on the endpoint.

Partially protected

Windows

  • XDR data collection is not running, or not set

  • Behavioral threat protection is not running

  • Malware protection is not running

  • Exploit protection is not running

Mac

  • Operating system adaptive mode*

  • XDR Data Collection is not running, or not set

  • Behavioral threat protection is not running

  • Malware protection is not running

  • Exploit protection is not running

Linux

  • Kernel module not loaded**

  • Kernel module compatible but not loaded**

  • Kernel version not compatible**

  • XDR Data Collection is not running, or not set

  • Behavioral threat protection is not running

  • Anti-malware flow is asynchronous

  • Malware protection is not running

  • Exploit protection is not running

Note

Any of the listed items could lead to a partially protected state. Refer to the Cortex Cloud management console for specific reasons for the state.

Unprotected

Windows, Mac, and Linux:

  • Behavioral threat protection and Malware protection are not running

  • Exploit protection and malware protection are not running

  • The content is unavailable

Local Resource Impact

Windows, Mac, Linux

  • Machine CPU impact on the agent operation

  • Machine memory impact on the agent operation

In addition to the status, either one of the following sub-statuses appear:

  • Low local available memory

  • No local available memory

Caution

Status can have the following implications on the endpoint:

  • *(Status): The exploit protection module is not running.

  • **(Status):

    • XDR data collection is not running

    • Behavioral threat protection is not running

    • Anti-malware flow is asynchronous

    • Local privilege escalation protection is asynchronous