Start reviewing your open cases on the Cases page.
The main Cases page is the starting point for monitoring and managing all cases in your environment. It provides visibility into all cases and their current status, helping you track progress, investigate individual cases, and take remediation actions. Severity indicators, scores, and starred icons help you quickly identify your high-priority cases.
You can access the Cases page from Cases & Issues → Cases. By default, all open cases are displayed.
Viewing modes
You can control how data is displayed and how the page behaves by choosing both a display mode and a viewing format.
Display modes (layout): You can choose how to visualize and interact with data on the page. Click the Display menu to switch between modes. Any changes that you make to the case fields persist between modes.
Split view (default)
Displays cases in a split-pane layout that highlights key details and enables you to quickly compare cases, prioritize urgent items, and assess severity and impact at a glance.
Table view
Displays cases in a table layout with widgets that summarize the table data. Widgets are customizable, allowing you to tailor the table for structured analysis and review.
Viewing formats (behavior): You can choose how the page functions. To change format from the Actions menu select Switch to xx view.
Default mode
Use the latest experience with full support for new features and functionality.
Legacy mode
Use the previous experience for backward compatibility. This mode does not support all newly released functionality. The documentation in this guide describes the product in default mode. If you are using legacy mode, see Detailed View.
Note
Administrators can enable or disable legacy mode. Go to → → → .
Saved table views
Saved table views are saved filter configurations of table data that help you to focus on the data that most matters to you. You can filter your table data by domain, context, work queue, or other criteria, and save configurations that support your workflow.
The default view on the Cases page is All Cases. Click on the arrow next to All Cases to see all available saved views. If you change the table filters, you will see a Modified label next to the view name. You can create a new saved views. Once you have change the table filters, click the three dots next to the view name to save the new configuration, update an existing saved view, or revert to the original configuration.