Troubleshooting - Administrator Guide - 7.1.3 - Cortex XDR - Cortex XDR Agent - Advanced Endpoint Protection - Cortex - Security Operations

Cortex XDR App for Android Administrator Guide
Product
Cortex XDR
Cortex XDR Agent
Version
7.1.3
Creation date
2022-08-31
Last date published
2023-12-12
Category
Administrator Guide

Use the following resources to troubleshoot Cortex XDR for Android:

  • Report an issue with the Cortex XDR app.

    To report an issue with the Cortex XDR app, your Support contact may ask you to collect relevant version information and send logs. When you use the Report a Problem feature, Cortex XDR collects the relevant version information and logs and attaches them to an email which you can send to your Support contact.

    1. From the Summary page, select the Cortex XDR menu at the top left.

    2. Select Settings → Reports → REPORT A PROBLEM.

      report-flow.png

    3. Select your preferred email client to use to send the logs.

    4. Provide additional details to help support understand the issue or problem that you encountered, and then send the email.

  • View the Cortex XDR app version.

    1. From the Summary page, select the Cortex XDR menu at the top left.

    2. Select About.

      activation4-h540.png

      The Cortex XDR app displays the app and policy version.