Send Logs - Administrator Guide - 7.9 - Cortex XDR - Cortex XDR Agent - Advanced Endpoint Protection - Cortex - Security Operations

Cortex XDR Agent iOS App
Product
Cortex XDR
Cortex XDR Agent
Version
7.9
Creation date
2022-08-31
Last date published
2023-12-12
Category
Administrator Guide

Send logs from the Cortex XDR Agent app for iOS to Palo Alto Networks for analysis.

  1. From the home screen, select Settings → Generate Support File.

  2. The support file is generated locally and is accessible by the user using the Files app. From there you can copy/send/share the support zip file.

  3. Admin can request the support file from the Cortex XDR dashboard, Endpoint control, Retreive Support File. The server will tell the agent to generate the support file and automatically upload it to the server.