Cortex XDR Agents Deployed in Advertise Mode - Administrator Guide - 8.3 - Cortex XDR - Cortex XDR Agent - Advanced Endpoint Protection - Cortex - Security Operations

Cortex XDR Agent Administrator Guide

Product
Cortex XDR
Cortex XDR Agent
Version
8.3
Creation date
2024-01-02
Last date published
2024-07-04
Category
Administrator Guide
Abstract

Depending on your Cortex XDR agent release, you can install or upgrade the agent in Advertise mode.

Advertise mode is an msi property you can set manually through the msi execution command line or through a deployment profile in a third-party deployment tool such as Microsoft System Center Configuration Manager (SCCM), allowing the Windows Installer to advertise the availability of an application to users or other applications without actually installing the application. For more information on advertise mode, refer to the Microsoft Windows official documentation.

Caution

When you want to install or upgrade a Cortex XDR agent on an endpoint where a Cortex XDR agent release prior to 7.0.3 was installed in Advertise mode, whether the agent is still running or was removed from the endpoint, you must first clean the endpoint from the remains of the previous installation in Advertise mode. Otherwise, if you don’t clean the endpoint, the installation/upgrade of the Cortex XDR agent will fail.

The following table summarizes the different scenarios of upgrade paths and the recommended workaround according to the different Cortex XDR agent releases:

 

Upgrade to Agent Release 5.0.0 or Later

Upgrade to Agent Release 7.0.3 or Later

Upgrade to Agent Release 7.1.1 or Later

Agent release 5.0.0 or later that was installed in Advertise mode

Not supported, leads to undefined behavior.

Contact Palo Alto Networks Support for assistance before you can re-install the agent.

Not supported, you will receive an error in the agent installation log.

Contact Palo Alto Networks Support for assistance before you can re-install the agent.

You will receive an error in the agent installation log.

Add the CLEAN_AGGRESIVLY=1 msi property to you command line and proceed to install the agent.

Agent release 7.0.3 or later that was installed in Advertise mode

N/A

Seamless

Seamless

Note

Palo Alto Networks recommends that you always upgrade to the latest agent release of the latest major version and use the CLEAN_AGGRESIVLY=1 msi property to mitigate any Advertised mode related issues.