Add a support exception rule for cloud workloads - Learn how to add a support exception rule. - Administrator Guide - Cortex XDR - Cortex - Security Operations

Cortex XDR 5.x Documentation
Product
Cortex XDR
License
XDR + Cloud
Creation date
2025-07-13
Last date published
2026-06-11
Category
Administrator Guide
Abstract

Learn how to add a support exception rule.

You can define and manage exceptions based on files received from the customer support team. You can apply the rule across all of your workloads or to specific profiles.

  1. From Settings → Exceptions Configuration → Support Exception Rules, click + Import from file.

  2. Locate the JSON file that you received from the customer support team, and either drag and drop the file to this dialog box, or click Browse to locate the file.

  3. Select Profile/s to apply the rule to one or more specific profiles, or select Global to apply to all workloads.

    • If you want to apply the rule to existing profiles, select them from the list.

    • If you want to apply the rule to a new profile, click New Profile, and enter the name of the new profile.

  4. Click Import.