Quick Actions are preset single commands that enable you to automate basic tasks such as creating tickets in third-party systems, sending Slack messages, and changing issue severity.
You can use quick actions for the following:
Automation rules: You can create predefined rules to run Quick Actions as issues are created. For more information, see Create an automation rule
Manual execution: When investigating an issue, in the Issues table, you can right-click to Run an Automation on one or more issues. For more information, see Run an automation on an issue.
By default, Quick Actions run using all available integration instances that contain the command. When selecting a Quick Action to run on an issue or to use for an automation rule, you can also choose one specific integration instance.
When you run an automation from the Issues table, in some cases the system provides recommended Quick Actions, based on the context. Quick Actions may also be provided in Recommended Automation Rules.
Note
Quick Actions appear as War Room entries, but do not appear in the Work Plan.