How do I get access to support?
Visit the Customer Support Portal (CSP) and ensure the superuser for your organization added you as a user and assigned your user access role
Review Support Portal User Documents to learn about support portal navigation
Learn about Customer Support Plan options
What does it mean to be a Customer Support Portal (CSP) superuser?
A superuser can add users, assign user access roles, and approve access for other users in their organization
How a Superuser Creates a New Customer Support Portal User Account
Who is the superuser for my organization?
The user who initially creates the CSP account automatically becomes the super user/domain admin in that account.
How do I set up my own user support account in the Customer Support Portal (CSP)?
How To Create Your Customer Support Portal User Account
How To Use The Account Registration Link created by your organization’s superuser
I’m having trouble logging in, how can I reach Customer Support for assistance?
What do I need to know before I file a case in the Customer Support Portal (CSP)?
Support cases should be filed for break/fix issues
For general product questions, visit XDR LIVEcommunity Discussions, and a Subject Matter Expert or Community member can help
Review top issues and resolutions here
Review Troubleshooting Resources for Windows for Windows troubleshooting
Review Troubleshooting Resources for Mac for Mac troubleshooting
Review Troubleshooting Resources for Linux for Linux troubleshooting
Palo Alto Networks Global Customer Services Support for a detailed guide
How do I create a support case in the Customer Support Portal (CSP)?
When creating an XDR support ticket, we recommend the steps below
Collect tech support file
Download logs and attach them to a new ticket on the Customer Support Portal (CSP)
Permit support temporary impersonation rights in a comment on the ticket
Review Support Portal User Documents to learn about support portal navigation