Customer Support Portal (CSP) FAQ - FAQs - Cortex - Cortex XDR - Cortex - Security Operations

Cortex XDR FAQ

Cortex XDR
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  1. How do I get access to support?

  2. What does it mean to be a Customer Support Portal (CSP) superuser?

  3. Who is the superuser for my organization?

    • The user who initially creates the CSP account automatically becomes the super user/domain admin in that account.

  4. How do I set up my own user support account in the Customer Support Portal (CSP)?

  5. I’m having trouble logging in, how can I reach Customer Support for assistance?

  6. What do I need to know before I file a case in the Customer Support Portal (CSP)?

  7. How do I create a support case in the Customer Support Portal (CSP)?