Contact Support - User Guide - 1.0 - Cortex XPANSE - Cortex - Security Operations

Cortex Xpanse User Guide

Product
Cortex XPANSE
Version
1.0
Creation date
2022-08-25
Last date published
2024-03-26
End_of_Life
EoL
Category
User Guide
Abstract

Who to contact at Cortex Xpanse support for various issues that can arise.

Contact Cortex Xpanse Expander support at expanse-support@paloaltonetworks.com or reach out to your Technical Account Manager for any of the following reasons.

Contact Cortex Xpanse Assess support at cortex-xpanse-assess-help@paloaltonetworks.com for any of the following reasons.

  • Provisioning new Cortex Xpanse users

  • Reporting bugs

  • Contesting asset attributions—Note that asset addition or removal requests received within the first 2 weeks of Assess access will be applied to your first assessment, and will not use additional purchased assessments. Any requests after the first 2 weeks of assets will be reflected in your next assessment.

  • Getting help

  • Providing product feedback