Configure Fields and Types permissions under Objects.
Controls access to custom fields and indicator types within Object Setup → → :
Case fields ( → ): Custom fields that extend the case data schema, appearing in case views, queries, and layouts.
Issue fields ( → ): Custom fields for the issue data schema, often used for automation rules and filtering.
Indicator fields and types: Definitions for custom indicator fields and new indicator types (e.g., Cloud Resource ID), including extraction regex patterns.
SLA rules: Service Level Agreement rules that define time-based expectations for issue handling.
Permission | Description | Roles Example |
|---|---|---|
None | No access to define fields, types, or SLA rules. Users can still view and use existing fields in case/issue views, but cannot modify their definitions | SOC Tier 1 Analyst: Schema changes are outside Tier-1 scope; they use existing fields but don't need to see field configuration. |
View | Read-only access to all field definitions, indicator types, and SLA rule configurations. Allows exporting definitions to CSV. |
|
View/Edit | Full read/write access. Users can create, modify, or delete custom fields and indicator types, write extraction regex, and set SLA rules. |