Maintain the list of escalation contacts that the Unit 42 Managed Services team contacts during an incident or when an action set to Inform requires approval.
Escalation contacts are sorted by creation date. During an incident, the Managed Services team attempts to contact the listed escalation contacts in the order provided. If a contact does not respond, the team proceeds to the next contact in the list.
Add an escalation contact
Open the Managed Services configuration page and select the Escalation contacts tab.
Select Add. The Add Contact dialog opens with the Contact Details section and required fields.
Note
All fields are mandatory.
Field
Description
Contact name
Enter first and last name (both are required).
Role
Add the role as defined by the organization.
Email
Add email address.
Phone number
Add contact phone number, including country code.
Click Add to save the contact details.
Right-click on the contact to edit, delete, or copy.