Unified case view - On the Unified Case View, MSSP and multi-tenant administrators can see a consolidated view of all cases across their distributed environment, and take actions on child tenants. - Administrator Guide - Cortex XSIAM - Cortex - Security Operations

For MSSP and multi-tenant administrators, the Unified Case View provides a central location to view and perform actions on child tenants across your distributed environment. You can see a consolidated view of all cases, easily visualize and triage the cases in your environment, and collaborate with child users.

You can access the Unified Case View from Cases & Issues → Cases.

In the Tenant Name column you can see the name of the parent and child tenants. Use this field to filter the table and see cases from a specific child tenant. When you investigate a case on a child tenant Cortex XSIAM pivots into the child tenant screen so that you can perform actions directly in the case, and run commands in the War Room.

In addition, you can take bulk actions across multiple tenants, such as changing the status and severity, and running playbooks. When running a playbook on an issue, you can select from the playbooks that are available in the child tenant. The Tenant Name column is also displayed on the Issues page, and enables pivoting to the child tenant.