Learn more about Syslog Server test message errors.
When configuring a syslog message, Cortex XSIAM sends a test message. If a test message cannot be sent, Cortex XSIAM displays an error message to help you troubleshoot. Below are the descriptions and suggested solutions for the error messages.
Error Message | Description | Suggested Solution |
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Host Resolving Failed | The IP address or hostname you provided doesn't exist, or can't be resolved. | Ensure you have the correct IP address or the hostname. |
Configured Local Address | The IP address or hostname you provided is internal and can't be used. | Ensure you have the correct IP address or the hostname. |
Wrong Certificate Format | The certificate you uploaded is in an unexpected format and can't be used. The certificate must be an ASCII string or a bytes-like object. | Re-create the certificate in the correct format, for example: -----BEGIN CERTIFICATE-----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-----END CERTIFICATE----- |
Connection Timed Out | Cortex XSIAM didn’t connect to the syslog server in the expected time. This could be because your firewall blocked the connection or because the configuration of the syslog server caused it to drop the connection. | Check the firewall logs and the connection using WireShark. |
Connection Refused | The syslog server refused the connection. This could be because your firewall blocked the connection or because the configuration of the syslog server caused it to drop the connection. | Check the firewall logs and the connection using WireShark. |
Connection Reset | The connection was reset by the syslog server. This could be because your firewall blocked the connection or because the configuration of the syslog server caused it to drop the connection. | Check the firewall logs and the connection using WireShark. |
Certificate Verification Failed | The uploaded certificate couldn’t be verified for one of the following reasons.
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Connection Terminated Abruptly | The firewall or the syslog server dropped the connection unexpectedly. This could be because the firewall on the customer side limits the number of connections, the configuration on the syslog server drops the connection, or the network is unstable. | Check the firewall logs and the connection using WireShark. |
Host Unreachable | The network configuration is faulty and the connection can't reach the syslog server. | Check the network configuration to make sure that everything is configured correctly like a firewall or a load balancer which may be accidentally directing the connection to a dead server. |
SSL Error | Unknown SSL error. | To investigate the issue, contact support. |
Connection Unavailable | General error. | To investigate the issue, contact support. |