Ask Task Examples - Administrator Guide - 6.10 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide

Product
Cortex XSOAR
Version
6.10
Creation date
2022-10-13
Last date published
2024-04-08
End_of_Life
EoL
Category
Administrator Guide
Abstract

Examples of an Ask Task in a Cortex XSOAR playbook. Send emails to selected users or send a survey.

These examples show you how to implement some common uses of the Ask task.

Send Emails to Users

In this example, the message and survey are sent by email to all users with the Analyst role, and several external users. We didn't include a message body because the message subject is the survey question we want recipients to answer. There are three reply options, Yes, No, and Not sure. In the playbook, we will only add conditions for the Yes and No replies.

ask-task-example-email.png
Send a Survey

In this example, the message and survey will be sent to recipients every hour for six hours, until a reply is received. The SLA is six hours. If the SLA is breached, the playbook will proceed according to the Yes condition.

ask-task-example-survey.png