You can create To-Do tasks directly in the incident from either the Case (Incident) Info tab or the Incident Tasks window. You can also create To-Do Tasks using the command line.
From the incident, click and then click Incident Task.
In the Incident Tasks window, click the To-Do Tasks tab.
You can also add To-Do Tasks from the Case (Incident) Info tab if you have customized the incident to include To-Do tasks.
Click Add a task.
Add the Task Details as required:
A meaningful name for the task (mandatory).
A meaningful description for the task that provides sufficient information for the assignee to complete the task.
The user to assign to the task. You can only assign a single user per task.
Set due date
The due date for the task. If the task is not completed by this date, it is marked as overdue but is not a roadblock for the investigation.
Tag the result with
Tags to apply to the To-Do task.
If you have customize the incident, you can see the To Do Tasks from the Case (Incident) Info tab.