When you reindex the Cortex XSOAR database, the audit trail is not reindexed by default and is deleted. You can reindex the audit trail, and it will recover all of the audit trail historical data.
Recovering the historical data may take some time to complete, depending on the data. Your server will not be available during the reindexing process.
(Multi-tenant) - To reindex the audit log for a tenant, follow these instructions with the multi-tenant paths provided below. To reindex the audit logs for multiple tenants, perform these steps for each tenant separately.
Stop the Cortex XSOAR service.
sudo service demisto stop
Back up the index directory
The backup of the index directory should not be stored under
(Multi-tenant) - For mult-tenant deployments, back up
/var/lib/demisto/tenants/acc_. The backup of the index directory should not be stored under
Delete the index folder.
sudo rm -rf /var/lib/demisto/data/demistoidx
(Multi-tenant) For multi-tenant deployments, delete the folder
Include historical data in the reindex by editing the
/etc/demisto.conffile to add
Start the Cortex XSOAR service.
sudo service demisto start
After the server has been restarted and you can view your audit logs, edit the
/etc/demisto.conffile to delete