When troubleshooting Cortex XSOAR engines, access the logs from → → and select the engine from which you want to download the logs.
Debug Engines
The d1.log field appears whenever a Cortex XSOAR engine is running. The d1.log field contains information necessary for your customer success team to debug any engine related issue. The field displays any error, as well as noting whether the engine is connected.
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If you encounter issues when connecting to an engine, follow these procedures: