Troubleshoot Cortex XSOAR Engines - Administrator Guide - 6.10 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide

Product
Cortex XSOAR
Version
6.10
Creation date
2022-10-13
Last date published
2024-04-08
End_of_Life
EoL
Category
Administrator Guide
Abstract

Troubleshoot Cortex XSOAR engines by accessing logs and viewing errors.

When troubleshooting Cortex XSOAR engines, access the logs from SettingsIntegrationsEngines and select the engine from which you want to download the logs.

Debug Engines

The d1.log field appears whenever a Cortex XSOAR engine is running. The d1.log field contains information necessary for your customer success team to debug any engine related issue. The field displays any error, as well as noting whether the engine is connected.

engine_debug.png

If you encounter issues when connecting to an engine, follow these procedures: