Troubleshoot Podman - Administrator Guide - EoL - 6.10 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide

Cortex XSOAR
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Administrator Guide
End of Life > EoL

Troubleshoot issues for Podman for Cortex XSOAR.

dbus-daemon Process Leak

Podman version 3.4.1 and lower has a known issue that dbus-daemon processes may leak when running in an environment containing the dbus-x11 OS package. The issue occurs when the dbus-x11 OS package is installed, for example when installing an X11 desktop environment like GNOME desktop on the host machine.If you experience this issue you see a large number of dbus-daemon processes owned by the demisto OS user. To check if you are affected by the issue, run the following command:

ps -fe | grep demisto | grep dbus-daemon

To fix this issue:

  1. Remove the dbus-x11 OS package and dependent packages by running the following command:

    sudo yum remove dbus-x11

  2. After removal you can kill the leaked dbus-daemon processes by running the following OS command:

    pgrep -u demisto dbus-daemon | xargs sudo kill

Invalid argument error

When Podman fails to run with an “Invalid argument” error, such as:

ERRO[0000] running `/usr/bin/newuidmap 15936 0 1029 1 1 165536 65536 65537 200000 65536`: newuidmap: write to uid_map failed: Invalid argument
Error: cannot set up namespace using "/usr/bin/newuidmap": exit status 1

This can be caused by duplicate lines for Cortex XSOAR in /etc/subuid and /etc/subgid.

To fix this issue:

  1. Check if the /etc/subuid file contains multiple lines that start with the Cortex XSOAR username (usually demisto). For example:

  2. If this is the case, edit the file as root, and remove the extra line(s) for Cortex XSOAR. The line you should keep is the one that ends with 200000:65536. Continuing with the above example, here is the end result:

  3. Repeat the above steps for the /etc/subgid file.

Verify Podman Installation

When encountering errors in Cortex XSOAR that are Podman related, such as:

  • failed to run "docker ps". stderr: [], err: [Timeout. Process killed (1400)

  • Timeout while waiting for pong response [error 'Read timed out (15s)

  • Error: error joining network namespace of container 06b8aec6eabe2e735128e3a72cb06c8ae2d97ade60a56ab555034442ea4e2a84: error retrieving network namespace at /tmp/podman-run-989/netns/cni-86dca01c-bd84-1aaf-85fb-72b659a8e42a: unknown FS magic on "/tmp/podman-run-993/netns/cni-86dca01c-bd84-1aaf-85fb-72b659a8e42a": 58465342

verify that Podman is running properly and consider whether to delete Podman data directories.

  1. Verify that Podman is running properly with the demisto OS user, by performing the following steps:

    • Change the OS user to demisto by running the following command:

      sudo su - -s /bin/bash demisto

    • Check that your system complies with the minimum requirements, and view general system information such as host architecture, CPU, OS, registries, container storage path, etc., by running the following command:

      podman info

    • Check all active running containers, container names and IDs, by running the following command:

      podman ps

    • Check that Podman is able to run a container, by running the following command:

      podman run --rm -t demisto/python3: echo "podman is working"

    If any of the Podman commands are not working, try running with the --log-level=debug to receive additional details as to why it is failing. For example:

    podman -log-level=debug ps

    podman --log-level=debug ps
    podman --log-level=debug run --rm -t demisto/python3: echo "podman is working"
  2. Reset the Podman Data Directories.

    If the Podman commands in step 1 are failing you should clean the Podman working directories. Sometimes Podman's data directories get corrupted (for example, as a result of insufficient disk space).


    This step removes all Podman images including any custom images customers may have created.

    1. Stop the Cortex XSOAR server by running the following command:

      sudo systemctl stop demisto

    2. Ensure that all Podman containers of the demisto user are stopped by running the following command:

      ps -fe | grep demisto | grep 'podman run'

      If required, kill the running containers.

    3. Delete the following directories (assuming the demisto OS user's home directory is at: /home/demisto)

      • sudo rm -rf /home/demisto/.cache/containers/

      • sudo rm -rf /home/demisto/.local/share/containers/

      • sudo rm -rf /tmp/podman-run-$(id -u demisto)

      • sudo rm -rf /tmp/containers-user-$(id -u demisto)

      • sudo rm -rf /tmp/tmp/run-$(id -u demisto)


      $(id -u demisto) is used to get the demisto user ID, which is part of the directory name. For example, /tmp/podman-run-993

      Not all the directories above may be present.

    4. Start the Cortex XSOAR server, by running the following command:

      sudo systemctl start demisto

    5. Verify that Podman is working properly with the demisto OS user by following step 1.

Report a Support Case for Installation issues

If the procedure set out in the Verify Podman Installation topic doesn't solve the Podman issue and you require assistance from Support, do the following:

  1. Include the following files as part of the support case:

    • /etc/containers/storage.conf

    • /home/demisto/.config/containers/storage.conf

      If the file does not exist, indicate that there is no such file.

    • /home/demisto/.config/containers/registries.conf

      If the file does not exist, indicate that there is no such file.

  2. Include the output of the following commands as the demisto user.


    To change to the demisto OS user, run the following command:

    sudo su - -s /bin/bash demisto

    • podman info

    • podman images

    • podman --log-level=debug ps

    • podman --log-level=debug run --rm -t demisto/python3: echo "podman is working"

Keyring Quota Exceeded Error

Script failed to run: Docker code runner got container error: [Docker code script is in inconsistent state, ... error: [exit status 126] stderr: [Error: OCI runtime error: crun: create keyring ...: Disk quota exceeded]

By default, Podman creates a keyring to be used by each container. The limit per user on the machine might be low and Podman can hit the limit when running more containers than the keyring limit.

To check the keyring usage, run the following operating system command: sudo cat /proc/key-users. The command will return the usage for each UID. (To retrieve the demisto user UID, run id demisto ). The fourth column shows the number of keys used out of the total number available. For more information about keys, see

You can either increase the limit of max keyrings (increasing to 1000 is safe and reasonable) per user as specified by your Linux vendor documentation or you can disable keyring creation by Podman. We recommend disabling keyring creation, unless keyrings are used by Podman in other applications on the machine.

To disable keyring creation by Podman, modify the containers.conf file and add the option keyring = false under the "[containers]" section. For more information, see

Unused Containers Taking Up Resources

In some cases, if the Podman process crashes or is killed abruptly it can leave containers on disk. You might see errors such as error allocating lock for new container: allocation failed; exceeded num_lock when the maximum number of locks used to manage containers is exhausted due to the unused containers that remain.

To troubleshoot:

  1. Change to the demisto operating system user sudo su - -s /bin/bash demisto.

  2. Run podman ps -a -f status=exited to check for unused containers.

  3. Clean up the unused containers podman container cleanup --rm -a.


    When you run podman container cleanup --rm -a, you might see a message such as running or paused containers cannot be moved without force. The message can be safely ignored, as it only pertains to current running containers, which are not removed.

  4. After clean up, verify there are no remaining unused containers podman ps -a -f status=exited.

Permission issues with directories under /run path

When installing a Cortex XSOAR server or engine on a RHEL system (version 8 or later), or when running an integration on such a server or engine, you get a permission error for a path under /run (for example /run/user/0 or /run/libpod).

  1. In RHEL 9 only: Make sure the container-tools meta-package is installed, by running:

    yum -y install container-tools

  2. Run the following commands:

    cp /etc/containers/storage.conf /home/demisto/.config/containers/storage.conf

    chown demisto:demisto /home/demisto/.config/containers/storage.conf

    chmod 600 /home/demisto/.config/containers/storage.conf

  3. Edit /home/demisto/.config/containers/storage.conf.

    • Under [storage], change runroot to some temporary directory that is accessible by user demisto.

      For example: runroot = "/tmp/podman-run-xsoar"

    • Also under [storage], change graphroot (which is where container images are stored) to any location that is owned and accessible by user demisto. We recommend using this standard path:

      graphroot = "/home/demisto/.local/share/containers/storage"

    • Under [storage.options.overlay], uncomment the following line (remove the # from the start):

      mount_program = "/usr/bin/fuse-overlayfs"

  4. Save the file and run the following.


    You must switch to user demisto before running the "system migrate" (running it as root will have no effect).

    su - demisto

    podman system migrate

  5. Also as user demisto, run the following to ensure the path changes were applied:

    podman info | grep Root

    You should see the correct runRoot and graphRoot settings.

  6. Still as user demisto, verify the issue is resolved by running:

    podman run hello-world

  7. If the issue persists, purge Podman's database by running the following.


    The "system migrate" must be done by user demisto.

    rm -rf /home/demisto/.local/share/containers/*

    podman system migrate