Troubleshoot WebSockets - Administrator Guide - 6.10 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide

Cortex XSOAR
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Administrator Guide

A WebSocket communications protocol is used in Cortex XSOAR for bi-directional data transfer between the client browser and the server. WebSocket communication enables data to auto update without refreshing the browser.

If a user experiences a slow response from the Cortex XSOAR server and does not receive data updates on certain pages and actions, the WebSocket may be disconnecting. The causes of WebSocket disconnects are:

  • The network proxy killing the WebSocket connection.

  • Slow connection between server and client.


  • If the network proxy is the cause, adjust network proxy settings to allow WebSocket connections.

  • Check the throughput between server and client.

  • Verify the System Diagnostics page does not show alerts for large incidents, context, tasks, etc.