Configure the Account Timeout - Multi-Tenant Guide - EoL - 6.11 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Multi-Tenant Guide
Product
Cortex XSOAR
Version
6.11
Creation date
2022-12-12
Last date published
2024-07-16
Category
Multi-Tenant Guide
End of Life > EoL
Abstract

If you receive an error when moving large tenant accounts, configure the account timeout.

When moving large tenant accounts (such as 5Gb) to a different host, you may receive the following error:

Timeout exceeded while awaiting errors

This is because the Main account closed the connection before the file was parsed. In the Main account change the host.timeout.move and host.header.timeout.move server configurations from 60 seconds (default) to a higher number, such as 300.

  1. In the Main account, Select Settings → ABOUT → Troubleshooting → Add Server Configuration.

  2. Add the following keys and value.

    Key

    Value

    host.timeout.move

    host.header.timeout.move

    The amount of time after which the host times out (in seconds). The default value is 60. Consider moving to 300 and if it does not solve the issue, then 600.