Create a Post-Processing Script - Create a post-processing automation script to run after a Cortex XSOAR incident has been remedied. - Administrator Guide - 6.13 - Cortex XSOAR - Cortex - Security Operations

This procedure describes how to create a post-processing script after an incident has been remedied.

The following script example requires the user to verify all To Do tasks before closing an incident. Before you start, you need to configure and enable a Cortex XSOAR REST API instance.

inc_id = demisto.incidents()[0].get('id')
tasks = list(demisto.executeCommand("core-api-get", {"uri": "/todo/{}".format(inc_id)})[0]['Contents']['response'])

if tasks:

    for task in tasks:

        if not task.get("completedBy"):
            return_error("Please complete all ToDo tasks before closing the incident")
            break

In this example, we create post processing script for Service Now incidents using a SNOW instance, where there are required fields to resolve and close (such as Resolution Code, Resolution Notes, etc.).

This script works with the defaults from Service Now and resolves and closes the mirrored ticket in Service Now.

commonfields:
  id: c8eeeb6c-3622-4bcb-897a-d183625609fd
  version: 20
vcShouldKeepItemLegacyProdMachine: false
name: ServiceNowCloseIncidentTicket
script: |-
  # return the args and incident details to the war room, useful for seeing what you have available to you
  # args can be called with demisto.args().get('argname')

  # debugging
  # demisto.results(demisto.args())
  # demisto.results(demisto.incident())

  # get the close notes and reason from the XSOAR Incident
  close_reason = demisto.args().get('closeReason')
  close_notes = demisto.args().get('closeNotes','No close notes provided')
  servicenow_sysid = demisto.incident().get("dbotMirrorId", False)

  # map XSOAR close reasons to Service Now close codes
  close_code_map = {
      "False Positive":"Not Solved (Not Reproducible)",
      "Resolved":"Solved (Permanently)",
      "Other":"Solved (Work Around)",
      "Duplicate":"Solved (Work Around)"
  }

  close_code = close_code_map.get(close_reason,"Solved (Work Arounnd")

  # handle if there is no service now sys_id, resolve and close snow ticket
  if servicenow_sysid:
      demisto.results(demisto.executeCommand("servicenow-update-ticket", {"id":servicenow_sysid,"close_code":close_code,"state":6,"close_notes":close_notes}))
      demisto.results(demisto.executeCommand("servicenow-update-ticket", {"id":servicenow_sysid,"state":7}))

  else:
      demisto.results("No ServiceNow sys_id found, doing nothing...")
type: python
tags:
- post-processing
- training
comment: Post processing script to resolve and close Service Now tickets if the XSOAR
  Incident is closed.
enabled: true
scripttarget: 0
subtype: python3
timeout: 80ns
pswd: ""
runonce: false
dockerimage: demisto/python:1.3-alpine
runas: Administrator