Customize Incident Close Reasons - Customize close reasons for incidents by adding a server configuration in Cortex XSOAR. - Administrator Guide - 6.13 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide
Product
Cortex XSOAR
Version
6.13
Creation date
2024-04-15
Last date published
2025-10-27
Category
Administrator Guide
Abstract

Customize close reasons for incidents by adding a server configuration in Cortex XSOAR.

The default incident Close Reason values are:

  • False Positive

  • Resolved

  • Duplicate

  • Other

To customize the values you need to add a new server configuration.

  1. Select Settings → About → Troubleshooting → Add Server Configuration.

  2. Add the following key and value:

    Key

    Value

    incident.closereasons

    A comma separated list. For example, False Positive,Resolved,Duplicate,Low Priority,Invalid,Other

    Note

    For multi-tenant deployments, you need to add the configuration to each tenant, not only the main account.