Troubleshoot Cortex XSOAR reports by viewing JSON file. Add temporary server configuration to download and view JSON file for troubleshooting.
Follow the procedures below to troubleshoot reports.
Generate a JSON File
By default, when you generate a report the JSON file is not retained. This JSON file is needed to troubleshoot report issues.
Select → → → .
Add the following key and value.
Key
Value
report.remove.datafalseSave the configuration.
Generate the report.
Download the JSON file from
/var/lib/demisto/temp/.Go to → → and delete the server configuration you created.
Troubleshoot Incorrect Dates
When creating a PDF for incidents that includes open/close dates, SLA, etc. and those dates are incorrect use the following procedure.
Select → → → .
Add the following key and value.
Key
Value
reports.time.formatThursday, 02-Jan-2006 15:05 GMTSave the configuration.
Troubleshoot Overlapping Text and Extra Pages (PDF)
When creating or exporting a PDF of a report with long tables and large amounts of text, some text might overlap. You can avoid this by adding a page break after the long text.
Note
Adding page breaks manually might result in extra blank pages in the PDF.
Use the following procedure.
In the report, after any widget that can potentially have a lot of text, click Add Widget.
In the Widgets Library section, search for Page Break Widget and click Add.
Repeat for other widgets.
Click Save.