Incident fields in Cortex XSOAR, including incident field types, fields common to all incident fields, timer/sla fields. Troubleshoot custom incident fields.
Use Incident Fields to accept or populate incident data coming from incidents. You create fields for information that arrives from third-party integrations in which you want to insert information. The fields are added to Incident Type layouts and are mapped using the Classification and Mapping feature.
Incident Fields can be populated by the incident team members during an investigation, at the beginning of the investigation, or prior to closing the investigation.
Note
Creating Incident Fields is an iterative process in which you continue to create fields as you gain a better understanding of your needs and the information available in the third-party integrations that you use.
You can set and update all system incident fields using the setIncident command, of which each field is a command argument.
Incident Field Types
You can add the following field types, when adding a new field.
Attachments : enables adding an attachment, such as .doc, malicious files, reports, images of an incident, etc.
Boolean (checkbox)
Date picker
Grid (table): include an interactive, editable grid as a field type for selected incident types or all incident types.
HTML : you can Configure the HTML Field by applying your own theme.
Long text:
Long text is analyzed and tokenized.
Long text field entries are indexed as individual words, enabling you to perform advanced searches and use wildcards.
Case insensitive.
Long text fields cannot be sorted and cannot be used in graphical dashboard widgets.
While editing a long text field, pressing enter will create a newline.
Markdown: Add markdown-formatted text as a Template which will be displayed to users in the field after the indicator is created. Markdown lets you add basic formatting to text to provide a better end-user experience.
Multi select / Array: Includes two options a) Multi select from a pre-filled list b) An empty array field for the user to add one or more values as a comma separated list.
Number: can contain any number. The default number is 0. Any quantity can be used.
Role: roles assigned to the incident determine which users (by the role to which they are assigned) can view the incident.
Short text:
Treated as a single unit of text, not indexed by word. Advanced search, including wildcards, is not supported.
Case sensitive by default, but can be changed to case insensitive when creating the field.
While editing a short text field, pressing enter will save and close.
Maximum length 60,000 characters.
Recommended use is one word entries. Examples: username, email address, etc.
Single select
Tags: accepts a single tag or a comma-separated list, not case sensitive.
Timer/SLA: view how much time is left before an SLA becomes past due, as well as configure actions to take in the event that the SLA does pass.
URL
User : a user in the system to state a manager or fallback.
Basic Settings
The following table lists the fields that appear in the Basic Settings page, and their descriptions. The Basic Settings page is available for the following field types:
Long text
Multi select
Short text
Single select
Tags
Name | Description |
|---|---|
Placeholder | Optional text to display in the field when it is empty. This text will appear in the layout, but not in the created indicator. Available for Short text, Long text, Multi select / Array, Tags. |
Values | A comma separated list of values that are valid values for the field. |
Timer/SLA Fields
The following table lists the fields specific to Timer/SLA fields, and their descriptions.
Name | Description |
|---|---|
SLA | Determine the amount of time in which this item needs to be resolved. If no value is entered, the field serves as a counter. |
Risk Threshold | Determine the point in time at which an item is considered at risk of not meeting the SLA. By default, the threshold is 3 days, which is defined in the global system parameter. |
Run on SLA Breach | In the Run on SLA Breach field, select the script to run when the SLA time has passed. For example, email the supervisor or change the assignee. NoteOnly scripts to which you have added the SLA tag appear in list of scripts that you can select. |
Attributes Parameters for Incident Fields
The following tables list the fields that are common to all Incident Fields.
Name | Description |
|---|---|
Script to run when field value changes | The script that dynamically changes the field value when script conditions are met. For a script to be available, it must have the |
Run triggered script after Incident is modified | Leave unchecked for the script to execute before the incident is stored in the database, so the script can modify the incident field value. Useful in most cases including performing validations and starting and stopping Timer/SLA fields. When checked, the script executes after the incident is stored in the database, so that the script cannot modify the incident unless through CLI or API calls. |
Field display script | Determines which fields display in forms, as well as the values that are available for single-select and multi-select fields. For more information, see Create Dynamic Fields in Incident Forms. |
Add to all incident types | Determines for which incident types this field is available. By default, fields are available to all incident types. To change this, clear the Associate to all checkbox and select the specific incident types to which the field is available. |
Default display on | Determines at which point the field is available. For more information, see Incident Field Examples. |
Edit Permissions | Determines whether only the owner of the incident can edit this field. |
Make data available for search | Determines if the values in these fields are available when searching. NoteIn most cases, Cortex XSOAR recommends that you select this checkbox so values in the field are available for indexing and querying. However, in some cases, to avoid adverse affects on performance, you should clear this checkbox. For example, if you are ingesting an email to an email body field, we recommend that you not index the field. |
Incident Field Examples
The following section shows several examples of common fields that are used in real-life incidents.
False Positive
Below is an example of a mandatory Incident field "False Positive" to be filled at time of Incident Close. The Field can have a value YES or NO and the SOC admin should be able to query or run report based on this field. After this field is added, all incidents will need to have this filled in before an incident can be marked closed.
 |
SLA Fields
The following SLA field can be used to trigger a notification when the status effecting the SLA of an incident changes. If the SLA is breached, we have configured the field such that an email is sent to the owner's supervisor.
 |
Troubleshoot Conflicts with Custom Incident Fields
When trying to download a content update, you receive the following message:
Warning: content update has encountered some conflicts
This occurs when a content update has an incident field with the same name as a custom incident field that already exists in Cortex XSOAR.
Solution
Click Install Content to force the update and retain your custom incident field. The content update will install without the system version of the incident field.