Troubleshoot Mobile App Notifications - Administrator Guide - 6.5 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide
Product
Cortex XSOAR
Version
6.5
Creation date
2022-09-28
Last date published
2024-11-12
End_of_Life
EoL
Category
Administrator Guide
Abstract

Troubleshoot FCM push notifications in the Cortex XSOAR mobile app.

If users are receiving notifications by slack or email but not receiving mobile app notifications:

  • Verify that the push notification integration (FCM Push Notifications) is enabled and working.

    1. Go to Settings → Integrations.

    2. Search for the FCM Push Notifications integration.

    3. If the integration is not enabled, enable it.

  • Ensure that the correct ports and IP addresses are open for outbound traffic to FCM as described here: https://firebase.google.com/docs/cloud-messaging/concept-options#messaging-ports-and-your-firewall

  • Ask the user if a popup requesting to receive push notifications appeared and was accepted. If no popup appeared, the user should restart the app.

  • Ask the user to verify that notifications for Cortex XSOAR are enabled on the user’s phone settings.