Transition a Standby Server to Active Mode - Administrator Guide - 6.9 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide

Product
Cortex XSOAR
Version
6.9
Creation date
2022-09-29
Last date published
2024-06-20
End_of_Life
EoL
Category
Administrator Guide
Abstract

Transition a standby server to active mode (production) in Cortex XSOAR.

If the server is active, when you connect to it, Cortex XSOAR appears as normal. After logging in, if the server is in standby mode, you will reach the This is currently the Backup Server page.

  1. On the standby server being transitioned to active mode, from the This is currently the Backup Server page, click Make this the production server.

  2. In the Switch Hosts dialog box, in the text box, type Switch Hosts.

    Cortex XSOAR appears and the host is now active.

    Note

    If accounts are showing as offline, follow these steps:

    1. Log in to each host server that has been switched to Primary.

    2. Go to SettingsAbout+TroubleshootingServer Configuration.

    3. Edit the Main account server setting to point to the hostname of the now active Cortex XSOAR main host.

    After these steps, the hosts should display as active on the Account Management page, and connect correctly to the main host.

  3. In the backup server environment, go to SettingsAboutTroubleshooting.

  4. For the External Host Name key, update the value to the host name of the backup server (the new production server).

    The backup server is unaware of its external host name.

    After a successful switch, the backup server is now live.