Troubleshoot Reports - Administrator Guide - 6.9 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide
Product
Cortex XSOAR
Version
6.9
Creation date
2022-09-29
Last date published
2024-10-07
End_of_Life
EoL
Category
Administrator Guide
Abstract

Troubleshoot Cortex XSOAR reports by viewing JSON file. Add temporary server configuration to download and view JSON file for troubleshooting.

Follow the procedures below to troubleshoot reports.

Generate a JSON file

By default, when you generate a report the JSON file is not retained. This JSON file is needed to troubleshoot report issues.

  1. Select Settings → About → Troubleshooting → Add Server Configuration.

  2. Add the following key and value.

    Key

    Value

    report.remove.data

    false

  3. Save the configuration.

  4. Generate the report.

  5. Download the JSON file from /var/lib/demisto/temp/.

  6. Go to Settings → About → Troubleshooting and delete the server configuration you created.

Troubleshoot Incorrect Dates

When creating a PDF for incidents that includes open/close dates, SLA, etc. and those dates are incorrect use the following procedure.

  1. Select Settings → About → Troubleshooting → Add Server Configuration.

  2. Add the following key and value.

    Key

    Value

    reports.time.format

    Thursday, 02-Jan-2006 15:05 GMT

  3. Save the configuration.