There are two methods for saving the license file. You can perform either one of the following methods. You can view and download your license from the Cortex Gateway.
Upload the License File using Cortex XSOAR
Save the license file you received.
Select→ → → .
(Optional) Refresh the browser.
Upload the license file using Cortex XSOAR.
Save the license file on the server.
(Multi-Tenant) For multi-tenant environments, the server must be restarted in order to create tenants.
sudo service demisto stop
sudo service demisto start
Save the License File on the Server
This method requires you to restart the server after saving the file. The path for the license file varies according to your installation.
If you are using Elasticsearch as your database and did not upgrade from a previous version of Cortex XSOAR, the file is located in the
libdirectory. Default is
If you are using Elasticsearch and upgraded from a previous version of Cortex XSOAR or you are not using Elasticsearch, the default location of the license file is
For customers using a custom location, the path can be found in the
license.file.pathconfiguration key in the demisto configuration file. The default location of the configuration file is
In a multi-tenant deployment, the license is only uploaded to the main account.
For High Availability deployments, once Cortex XSOAR is running, synchronize the license by restarting the demisto service on the additional app servers.
If using Live Backup, the production server and the backup server must have the same Cortex XSOAR license installed. When a new license is installed on the production server, the license is automatically synced with the backup server.