Troubleshoot common Cortex XSOAR backup and restore issues.
The following provides guidance on avoiding or resolving common issues encountered during backup and restore.
The backup Cortex XSOAR version must be the same major version as the currently installed version. For example, if the backup version is 8.8.0.x, you can restore to any version of 8.8.0 (but not 8.9.0).
Ensure the new cluster has the following configurations and hardware specifications:
The FQDN for the new cluster must be the same as the previous cluster.
The new cluster must have the same amount of nodes as the previous cluster.
The new cluster must have the same scale size (CPU, memory, and disk space) as the previous cluster.
The tenant Account Admin user for the new cluster must have the same password as the tenant Account Admin user in the previous cluster.
Note
The node IP addresses in the new cluster can differ from the previous one.
If you restore on a new cluster installation, you will need to reconfigure the external storage and backup scheduler.
If you restore on the same cluster where the external storage was originally configured and the backup was created, reconfiguration is unnecessary.