Export an incident to CSV using the UTF8-BOM format - Administrator Guide - 8.5 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR On-prem Documentation
Product
Cortex XSOAR
Version
8.5
Creation date
2024-03-10
Last date published
2024-10-14
Category
Administrator Guide
Solution
On-prem
Abstract

Export an incident using Cyrillic characters. Export an incident to CSV using UTF8-BOM format. Server configuration.

By default, when exporting an incident to a CSV format, Cortex XSOAR generates the report in UTF8 format. If you want to export an incident that contains Cyrillic characters, such as Russian, Greek, etc., you need to change the format to UTF8-BOM. This also changes exporting an indicator to the UTF8-BOM format.

Note

When changing the format to UFT8-BOM you also change the format for indicators.

  1. Select Settings & Info → Settings → System → Server Settings.

  2. In the Server Configuration section, click Add Server Configuration.

  3. Add the following key and value.

    Key

    Value

    Export.utf8bom

    true

  4. Save the configuration