SLAs - Administrator Guide - 8.5 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR On-prem Documentation

Product
Cortex XSOAR
Version
8.5
Creation date
2024-03-10
Last date published
2024-10-31
Category
Administrator Guide
Solution
On-prem
Abstract

SLAs enable you to define specific goals and responsibilities and improve quality and availability in your investigations.

Service Level Agreements (SLAs) empower you to define clear expectations, prioritize incidents effectively, and ensure efficient resolution. Configure SLAs within incident types and fields, and set automated timers directly in your playbooks or scripts for enforcement. Additionally, you can manage SLA/timers through the CLI.