General Information - FAQs - 8 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR 8 - FAQs

Product
Cortex XSOAR
Version
8
Creation date
2023-11-02
Last date published
2024-04-15
Category
FAQs
Solution
Cloud

Useful Links

What is Cortex XSOAR 8?

Cortex XSOAR 8 is the new, innovative re-architectured version of the Cortex XSOAR product for On-prem and Cloud deployments. The Cloud and On-prem deployments are is now available.

What are the major benefits of Cortex XSOAR 8? What are the main enhancements of Cortex XSOAR 8 over the various 6 versions?

Cortex XSOAR 8 is tightly integrated with the Cortex platform. As such, it offers:

  • A unified user experience and user management across all Cortex products

  • Enhanced performance, stability, and scalability

  • Simplified deployment and onboarding across the Cortex portfolio

How can Cortex XSOAR 8 be deployed?

Cortex XSOAR 8 is available on the Cloud and for On-prem deployment.

Cortex XSOAR 8 for the Cloud is deployed on top of the Google Cloud Platform (GCP) and offers:

  • Global availability from many GCP regions, including the US, Canada, UK, Amsterdam, Japan, Singapore, Australia, and India.

  • Auto-scalability and built-in high availability.

  • Automatic software updates free of compatibility issues

When will Cortex XSOAR 8 be available?

For new customers, Cortex XSOAR 8 for Cloud and for On-prem are now available.

Existing Cortex XSOAR 6 On-prem customers may choose to migrate to Cortex XSOAR 8 for the Cloud or upgrade to Cortex XSOAR 8 for On-prem.

Date

Current System

Migration

Details

Now available

XSOAR 6 Hosted

XSOAR 8 for the Cloud

Hosted users can migrate to Cortex XSOAR 8.

Now available

XSOAR 6 Hosted MT

XSOAR 8 for the Cloud

Contact your Customer Success Representative to schedule migration.

Q3 2024

XSOAR 6 On-prem

XSOAR 8 for the Cloud

Detailed instructions for On-Prem to Cloud migration will be provided a few weeks before migration is available.

Q4 2024

XSOAR 6 On-prem

XSOAR 8 On-prem

The Cortex XSOAR 8 On-prem version has been released. Detailed instructions on the migration process will be provided a few weeks before migration is available.

Can I get a demo of Cortex XSOAR capabilities?

Please reach out to your sales representative to schedule a demo of Cortex XSOAR 8.

Is Cortex XSOAR 8 FedRAMP-certified?

  • FedRAMP Moderate - FedRAMP Authorized. The license will be available soon.

  • FedRAMP High - FedRAMP is coming. We will update you shortly when it becomes available.

What about performance limitations?

Cortex XSOAR 8 for the Cloud performance limitations are defined in the following link: Cortex XSOAR Service Limits.

Which HTTP protocol should be used?

Cortex XSOAR is optimized for best performance using the HTTPv2 protocol. If you are using a non-supported browser version or a network middleware that uses a protocol other than HTTPv2, you may experience slowness in loading and response times between the browser and the Cortex XSOAR service.

Consult with your browser or middleware vendor to see how to update the protocol.

Is there any downtime when Cortex XSOAR Cloud upgrades to a newer version or when there is a maintenance release?

Usually, downtime can take around 30 minutes, but check out  https://status.paloaltonetworks.com/ for the latest release status.