Export an Incident to CSV Using the UTF8-BOM Format - Administrator Guide - 8 - Cortex XSOAR - Cortex - Security Operations

By default, when exporting an incident to a CSV format, Cortex XSOAR generates the report in UTF8 format. If you want to export an incident that contains Cyrillic characters, such as Russian, Greek, etc., you need to change the format to UTF8-BOM. This also changes exporting an indicator to the UTF8-BOM format.