Export an incident using Cyrillic characters. Export an incident to CSV using UTF8-BOM format. Server configuration.
By default, when exporting an incident to a CSV format, Cortex XSOAR generates the report in UTF8 format. If you want to export an incident that contains Cyrillic characters, such as Russian, Greek, etc., you need to change the format to UTF8-BOM. This also changes exporting an indicator to the UTF8-BOM format.
Select→ → → .
In the Server Configuration section, click +Add Server Configuration.
Add the following key and value.