Register Users in the Customer Support Portal - Administrator Guide - 8 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide
Product
Cortex XSOAR
Version
8
Creation date
2024-09-18
Last date published
2024-11-28
Category
Administrator Guide
Solution
Cloud
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Link_to_new_Doc
/r/Cortex-XSOAR/8/Cortex-XSOAR-Cloud-Documentation
Abstract

Register users with Palo Alto Customer Support to enable users to review Cortex XSOAR content packs in Marketplace.

To enable users to review content packs in Marketplace, users need to be registered with Palo Alto Customer Support through one of the following methods:

  • Cortex XSOAR app

    In Cortex XSOAR, users register directly through the App. Both the user and super-user need to approve the registration.

  • The Customer Support Portal

    The super-user registers users directly.

Note

Some Customer Support accounts have automatic approval which do not require super-user approval.

After registration, users need to be assigned a role in the Hub.

  1. Users register in Cortex XSOAR.

    1. In Marketplace, when adding a review for any content pack, click Register from the dialog box.

      market-login.png

    2. Type the name and company email address, unless it is already populated.

    3. Click Submit Registration to send the request to Palo Alto Networks.

      A confirmation email is sent to the user, who needs to set the password.

      market-email.png

    4. The super-user receives an email asking to approve the request.

      market-email-conf.png

      The super-user can also approve or reject pending requests in the Members → Manage Users section in the Customer Support Portal.

      market-approval.png

  2. To add new users through the Customer Support Portal, do the following:

    1. Log in to the Customer Support Website.

    2. Select Members → Create New User.

    3. Add the required details and click Submit.

      A confirmation email is sent to the user. For more information about managing accounts in the Customer Support Portal, see How to Manage Users In Your Account.