Cortex XSOAR service limits - Administrator Guide - 8 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Cloud Documentation

Product
Cortex XSOAR
Version
8
Creation date
2024-03-07
Last date published
2025-02-17
Category
Administrator Guide
Solution
Cloud
Abstract

Describes the service limits for Cortex XSOAR cloud.

Cortex XSOAR supports one or more tenants per customer: one for production, and one or more for development. The development tenant allows you to develop and test components (such as playbooks, automation scripts, and screen layouts) before they are deployed to production.

Indicator volume support differs between customers who own a TIM license and those who do not own a TIM license.

Cortex XSOAR production environment supports:

Feature

Without a TIM license

With a TIM license

Incidents per hour

1000

A rate limit of 100 incidents ingested per minute

1000

A rate limit of 100 incidents ingested per minute

Total indicators stored

3,000,000

100,000,000

Incidents retention

180 days by default. For more information, see Retention FAQs.

Cortex XSOAR development environment supports:

Feature

Without a TIM license

With a TIM license

Incidents per day

2000

A rate limit of 100 incidents ingested per minute

5000

A Rate limit of 100 incidents ingested per minute

Total indicators stored

500,000

10,000,000

Incidents retention

180 days by default. For more information, see Retention FAQs.

The development tenant has different technical specifications and should not be used for a production environment or stress testing.

Note

  • You need to comply with any Guard Rail Alerts. For more information, see View service limit errors and warnings on the Guard Rails page.

  • If you exceed the maximum number of incidents stored and ingested per day, you may experience slowness (if there are too many incidents being processed) and playbook executions and automations may be queued until there are sufficient resources available.

  • For multi-tenant deployments, the same service limits apply to each child tenant.

  • If you require a higher ingestion rate, contact Customer Support.