Troubleshoot script timeout for reports - Change default timeout value for Cortex XSOAR reports, using a server configuration. - Administrator Guide - 8 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR SaaS Documentation
Product
Cortex XSOAR
Version
8
Creation date
2024-03-07
Last date published
2026-03-10
Category
Administrator Guide
Solution
SaaS
Abstract

Change default timeout value for Cortex XSOAR reports, using a server configuration.

If you generate a report that runs a script and the report or the section in the report that has the script is blank or empty, increase the script timeout value.

Scripts have a default timeout value of three minutes.

  1. Select Settings & Info → Settings → System → Server Settings → Server Configuration → + Add Server Configuration.

  2. Add the following key and value.

    Key

    Value

    script.timeout

    10

  3. Save the configuration.

  4. Generate the report.