Use a server configuration to export an incident using Cyrillic characters. Export an incident to CSV using UTF8-BOM format.
By default, when exporting an incident or an indicator to CSV format, Cortex XSOAR generates the report in UTF8 format. If you need to export an incident or an indicator that contains Cyrillic characters such as Russian or Greek, you need to change the format to UTF8-BOM.
Select→ → → → .
Add the following key and value.
Save the server configuration.