SLAs - Administrator Guide - Cortex XSOAR - Cortex - Security Operations

Product: Cortex XSOAR
Creation date: 2024-01-04
Last date published: 2024-02-29
Category: Administrator Guide

SLAs in Cortex XSOAR
Configure an SLA in an incident type
Configure Timer/SLA fields
Configure a playbook to run Timers/SLAs
Automate changes to incident fields using SLA scripts
Create SLA scripts
Use SLA and Timer field commands manually in the CLI
Configure the Global Risk Threshold
Search incidents for Timer/SLAs

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