If an index is corrupted and the tenant service is not starting or if data is missing, you might need to reindex the database. Depending on the volume of data, it may take some time for the reindexing to complete. Follow these steps to reindex the entire database of a tenant.
Reindexing a tenant requires machine resources and might have a temporary impact on the performance of other tenants.
By default, audits are not reindexed. See Reindex the Audit Log for instructions.
If the tenant is running, stop the tenant process:
Go to Stop.→ → , select the tenant account, and click
Backup the tenant index directory, located at:
The backup of the index directory should not be stored under
Delete the tenant index folder:
sudo rm -rf /var/lib/demisto/tenants/acc_
Restart the tenant process:
Go to Start.→ → , select the tenant account, and click
The host will automatically reindex the tenant account.
Log in to your Cortex XSOAR tenant instance and verify that the reindex process was successful.
All of your data should appear, for example, incidents, playbooks, automations, and so on. If there are any issues, contact the Cortex XSOAR support team.