Create and edit incident types in Cortex XSOAR.
Create an incident type specifically for an event you want Cortex XSOAR to deal with.
Select → → → → .
In the Settings tab, add the following parameters, as required:
Field
Description
Name
Enter a descriptive name for the task. Try to make this as informative as you can so readers of the playbook can know what the task does before viewing the task details.
Default playbook
Select the playbook that is associated with the incident type by default.
Layout
Select the incident layout for the incident type. To customize the incident layout, see Customize Incident Layouts.
Run playbook automatically
Determines if the playbook runs when the event is ingested.
Post Process using
Select the post process script to run on these incident types, after they have been processed.
SLA
Determines the SLA for this incident type in any combination of Weeks, Days, and Hours.
Set Reminder at
Optionally configure a reminder for the SLA in any combination of Weeks, Days, and Hours.
In the Indicators Extraction Rules tab, add the required indicator extraction rules.
Click Save.