Create a new incident in Cortex XSOAR, manually, through a feed, or by importing a JSON file.
Cortex XSOAR incidents can be created manually, from a JSON file, from the Cortex XSOAR RESTful API, or from an integration feed.
Create an incident manually.
Go to the Incidents page, click New Incident and enter relevant data, including custom fields if needed.
Create an incident from a JSON file.
Go to → → → and click the mapper you want to use.
From the Get Data drop-down, choose Upload JSON, click on the paper clip icon and upload the JSON file.
From the
menu, select Create Incident from JSON. Select the incident type and Create Incident.
Note
The import JSON feature enables you to import event data from third-party software and use it to create new incidents in Cortex XSOAR. These incidents can be used to build and troubleshoot playbooks for integrations that have not yet been installed or configured.
Create an incident via the API. To view the full REST API documentation, select → → → . To create a single incident via the API, use the /incident route. If you create an incident via the API and do not set createInvestigation to true, the incident will be created but an investigation will not be opened and a playbook will not automatically run. To create multiple incidents, use /incident/batch. The minimum information required to create a single incident via the API is the incident name.