Work with SLAs - Administrator Guide - 6.10 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide
Product
Cortex XSOAR
Version
6.10
Creation date
2022-10-13
Last date published
2024-10-07
End_of_Life
EoL
Category
Administrator Guide
Abstract

Create and manage SLAs and timers and SLA scripts. Search by SLA and timer fields. Configure global risk threshold in Cortex XSOAR.

In this section, you can do the following:

  • Create and manage SLA fields

  • Create an SLA Trigger

  • Customize SLA scripts

  • Search incidents using the SLA fields

  • Configure the Global risk threshold