Add server configuration in Cortex XSOAR to change the SLA Risk threshold from the default 72 hours.
By default, the risk threshold is 72 hours. You can change the threshold by adding a parameter to the system settings.
When changing the server configuration, the new value does not affect existing fields retroactively. It affects new fields that you create.
Navigate to→ → → → → .
Add the following server configuration.
In the key field, enter
In the value field, enter the number, in hours, to which to set the risk threshold.