Cortex service-level agreement - Administrator Guide - 8 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide

Product
Cortex XSOAR
Version
8
Creation date
2024-02-14
Last date published
2024-04-21
Category
Administrator Guide
Solution
Cloud
Abstract

Describes the SLA agreement for all Cortex products including Cortex XSOAR.

Cortex XSOAR hosted services shall be available 99.9% of the time, measured monthly, excluding scheduled maintenance. Any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Palo Alto Networks will be excluded. For more information, see Cortex Products Service-Level Agreement.