Abstract
Troubleshoot engines by accessing logs and viewing errors.
When troubleshooting engines, access the logs from → → → and select the engine from which you want to download the logs.
Note
Ensure that pop-ups are not blocked by the browser.
Debug Engines
The engine’s d1.log field appears whenever an engine is running. The d1.log field contains information necessary for your customer success team to debug any engine related issue. The field displays any error, as well as noting whether the engine is connected.
1119 Sep 13 15:25 d1.cert.pem
685 Nov 29 1979 d1.conf
1679 Sep 13 15:25 d1.key.pem
477 Sep 13 15:25 d1.log
60623824 Sep 12 18:35 d1_darwin_amd64
61154501 Sep 12 18:35 d1_linux_amd64
61245440 Sep 12 18:35 d1_windows_amd64.exeIf you encounter issues when connecting to an engine, follow these procedures: