Troubleshoot Engines - Administrator Guide - 8 - Cortex XSOAR - Cortex - Security Operations

Cortex XSOAR Administrator Guide

Product
Cortex XSOAR
Version
8
Creation date
2023-11-02
Last date published
2024-02-22
Category
Administrator Guide
Abstract

Troubleshoot engines by accessing logs and viewing errors.

When troubleshooting engines, access the logs from Settings & InfoSettingsIntegrationsEngines and select the engine from which you want to download the logs.

Note

Ensure that pop-ups are not blocked by the browser.

Debug Engines

The engine’s d1.log field appears whenever an engine is running. The d1.log field contains information necessary for your customer success team to debug any engine related issue. The field displays any error, as well as noting whether the engine is connected.

     1119 Sep 13 15:25 d1.cert.pem 
      685 Nov 29  1979 d1.conf 
     1679 Sep 13 15:25 d1.key.pem 
      477 Sep 13 15:25 d1.log
 60623824 Sep 12 18:35 d1_darwin_amd64
 61154501 Sep 12 18:35 d1_linux_amd64
 61245440 Sep 12 18:35 d1_windows_amd64.exe

If you encounter issues when connecting to an engine, follow these procedures: